Troubleshooting Common Email Issues

This article is intended to help investigate and troubleshoot common email issues.

Here is a checklist for General Email Troubleshooting:

1. Is your email hosted by us?

• If yes, proceed to step 2
• If no, contact your mail hosting provider

2. Has your domain expired?

• If yes, renew the domain

• If no, proceed to step 3

3. Is your domain status on Client Hold?

• If yes, verify the domain name

• If no, proceed to step 4

4. What is your hosting account status?

• If your hosting account is suspended, please Contact Support to make a payment
• If your account is up to date, proceed to step 5

5. Check your domain DNS entry.

• For problems with POP3, check the MX records.

• If your MX and/or A records (for MX) does not point to our systems, Webmail will not work
• If your MX records need to be updated, verify that the Nameservers point to us

6. Check your Account Settings.

• Is the email account created on our server?
• Check for any email forwarding
• Check the spam filter settings
• Check the mailbox storage used

7. Using Webmail

• Can you log in with your username and password?

• If not, then reset the mailbox password

8. Using a Mail Client or Mobile Phone

• Ensure that you have the correct email client settings.

Related Articles

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I Can't Send Emails
I Can't Receive Emails
Email Management: How to Check Your Email Over the Web